Shipping

Last updated: 18 September 2026

Every piece in our catalogue ships from Marrakech, Morocco. We handle export documentation, customs forms, and crate-building. The carrier and method depend on the size of the piece and your address.

Methods

Smaller pieces — pendants, sconces, vessels, plates, poufs, cushions, beldi-cup sets

Shipped by air courier (DHL Express or FedEx International). Transit time 5 to 7 business days from dispatch to most destinations in the US, EU, UK, GCC, and Australia. Tracking is sent the day we hand the package to the carrier.

Furniture and statement lighting

Built into custom cedar crates in our workshop and shipped by sea-freight to the nearest port, then by white-glove last-mile carrier to your door. Transit time 6 to 10 weeks for the US, 4 to 6 weeks for the EU. We schedule the delivery appointment with you in advance.

Lead times

Lead times are honestly told and depend on whether the piece is in stock or made to order:

• In stock (most poufs, smaller lighting): dispatched within 5 business days of order.
• Made to order (furniture, statement lighting, custom dimensions): 8 to 16 weeks of crafting before dispatch.

Your order confirmation will tell you the specific lead time for the piece you ordered. We update you when crafting begins and again when the piece ships.

Costs

Smaller pieces — poufs, cushions and lighting — priced at US $150 or more ship free by air courier. A smaller piece under that price carries one flat shipping fee per order, shown at checkout before you pay; it is waived when the same order includes a piece that ships free or a larger piece.

Larger pieces — tables, furniture and fountains — ship by sea freight with white-glove delivery. An estimated shipping cost is added at checkout, worked out from the piece and the delivery country. It is an estimate: you see it before you pay, and it is the amount you are charged for shipping.

Duties and taxes

Prices on the site are exclusive of import duties, VAT, and customs fees. These are your responsibility on arrival. The carrier will contact you to collect them before delivery.

Import duties and taxes for the United States are set by US Customs and are collected by the carrier before delivery. Typical figures for our other common destinations: EU VAT 19–25% + duty 0–6% on declared value. UK VAT 20% + duty 0–4% above £135. We are happy to send a customs-value estimate before you order; just ask.

Tracking

You will receive a tracking number by email the day your package ships. For sea-freight orders, we also send a milestone update at each stage (left workshop, loaded onto vessel, arrived at port, cleared customs, out for white-glove delivery).

Damage in transit

Every piece is insured to its full value during transit. If anything arrives damaged, send us photographs of the damage and the packaging within 72 hours of delivery (atelier@maisonizem.com). We will file the insurance claim with the carrier and replace, repair, or refund — your choice.

Where we do not ship

We ship globally with the exception of sanctioned destinations and a small number of countries where customs procedures make handmade-furniture imports impractical. If you are unsure, write to us before ordering.

Questions

Write to atelier@maisonizem.com. We answer within one working day.